Privacy Policy for 388game Pakistan

1. Introduction

388game is Pakistan's dedicated online gaming and cricket betting platform. We take the privacy of our players very seriously. When you create an account on 388game, deposit PKR through Easypaisa or JazzCash, place a bet on a PSL match or contact our support team, you share information with us. This Privacy Policy explains clearly and honestly what we do with that information.

We have written this policy in plain language specifically for our Pakistani players. We want you to feel confident that when you play on 388game, your personal information is in safe hands and being used only in ways you would expect and accept. If anything in this policy is unclear, please contact us at support@388game.ws and we will explain it in Urdu or English, whichever you prefer.

This policy was last updated on 1 January 2025 and supersedes all previous versions. The most current version is always available on this page at 388game.

2. What Personal Data We Collect

388game collects personal data in two broad categories: information you provide to us directly, and information we collect automatically when you use the platform.

2.1 Information You Provide Directly

• Registration data: Your full name, date of birth, Pakistani mobile number, email address and (if required for KYC) a copy of your CNIC and proof of address.
• Payment information: Your Easypaisa or JazzCash mobile number, bank account details for IBFT transfers, or (for card payments) tokenised card references. We do not store full card numbers.
• Identity verification documents: Copies of your CNIC or passport submitted during the KYC (Know Your Customer) process.
• Communication records: Any messages, emails, chat transcripts or call records generated when you contact 388game support.
• Preferences and settings: Your chosen language, notification settings, responsible gaming limits and any other account preferences you configure.

2.2 Information Collected Automatically

• Device data: Your device type, operating system, screen resolution and browser type collected when you access 388game.
• IP address and location: Your IP address and approximate location (city level) to help verify eligibility and detect fraudulent access.
• Gameplay data: Records of bets placed, games played, session durations and outcomes on the 388game platform.
• Transaction history: A full record of all deposits and withdrawals made through your 388game account in PKR.
• Cookies and tracking data: As described in the Cookies section below.

3. How We Collect Your Data

Data flows to 388game through several channels, all of which are described here so you know exactly what is happening at each point of contact with the platform.

Registration and account management: When you create your 388game account, you submit your registration details through a secure form. This information is transmitted over an encrypted HTTPS connection and stored on secured servers.

Deposits and withdrawals: When you make a deposit via Easypaisa, JazzCash, NayaPay, SadaPay or bank transfer, the transaction is processed through the relevant payment provider's own secure gateway. 388game receives a transaction reference and confirmation — not your mobile wallet PIN or full bank account credentials.

KYC verification: If you are asked to complete identity verification, you submit documents through a secure upload portal within your 388game account. Documents are reviewed by our compliance team and, where necessary, by a regulated third-party KYC provider.

Gameplay: Your betting activity on 388game — every wager placed, every game session, every outcome — is recorded automatically by our platform systems. This data is used for account management, dispute resolution, responsible gaming monitoring and regulatory reporting.

Customer support interactions: Any time you contact 388game support by email, live chat or phone, the interaction is logged. This helps us resolve disputes, improve our service and maintain a consistent record of your relationship with the platform.

4. Why We Use Your Data

388game uses your personal data for the following purposes, each of which is tied to a specific legitimate need or legal obligation:

• Account operation: To create, manage and maintain your 388game player account, including login authentication and preference storage.
• Payment processing: To process PKR deposits and withdrawals through your chosen payment method and to maintain accurate transaction records.
• Age and identity verification: To confirm you are 18 or older and that you are the genuine owner of the account and payment methods you use.
• Fraud prevention and security: To detect and prevent fraudulent account activity, money laundering, bonus abuse, multiple accounts and other prohibited behaviour.
• Regulatory compliance: To meet our obligations under the terms of our gaming licence, which require us to maintain detailed player records, conduct KYC checks and report certain activities to relevant authorities.
• Customer support: To handle your queries, complaints, disputes and account-related requests efficiently and accurately.
• Responsible gaming: To monitor your gameplay patterns and, where necessary, reach out to players showing signs of problematic gambling behaviour.
• Service improvement: To analyse aggregate, anonymised gameplay data to improve the platform, fix technical issues and introduce features our players actually want.
• Marketing communications: Only with your explicit consent, to send you information about promotions, new games and offers at 388game that may be relevant to your interests.

5. Legal Basis for Processing

388game processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you as a registered 388game player — managing your account, processing payments and resolving disputes.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering obligations and other applicable laws.
• Legitimate interests: Processing for fraud prevention, platform security, service improvement and responsible gaming monitoring — where these interests do not override your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have explicitly opted in. You can withdraw consent at any time.

6. Payments and PKR Transaction Data

Because 388game operates exclusively in PKR and uses Pakistani payment methods, this section explains specifically how your financial data is handled in the context of Easypaisa, JazzCash and other local payment methods.

When you deposit or withdraw using a mobile wallet like Easypaisa or JazzCash, the actual transaction is processed within the mobile operator's own secure network. 388game receives a transaction confirmation reference — essentially confirmation that the payment was made — but not your mobile wallet PIN, OTP or full account credentials.

For bank IBFT transfers, 388game receives your bank account number and bank name to process the outgoing transfer. This information is stored securely and used only for the purpose of completing your withdrawal.

388game maintains a complete record of all PKR transactions associated with your account for a minimum period required by our licensing obligations. These records are used for dispute resolution, fraud investigation and regulatory auditing. They are not shared with third parties except as described in Section 8.

7. Cookies and Tracking Technologies

388game uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what each type of cookie does:

Essential Cookies

These cookies are necessary for the 388game platform to function. They keep you logged in during your session, remember your basket of placed bets and maintain your security state. You cannot opt out of essential cookies — without them, the platform cannot work.

Analytics Cookies

These cookies help us understand how players navigate the 388game platform — which pages are most visited, where players spend most of their time and where technical errors occur. The data collected is aggregated and anonymised and used only to improve the platform experience. You can opt out of analytics cookies in your account privacy settings.

Preference Cookies

These cookies remember your preferences — your chosen language, your display settings and other customisations. They make your experience on 388game more convenient between sessions. You can clear preference cookies by deleting your browser cookies, though this will reset your preferences.

Marketing Cookies

Only set with your explicit consent, marketing cookies help us understand whether promotional campaigns have reached you and whether they were relevant. 388game does not use marketing cookies for cross-site tracking or to share your data with advertising networks. You can withdraw consent for marketing cookies in your account settings at any time.

8. Third-Party Data Sharing

388game does not sell, rent or trade your personal data. We share it only in the following limited and specific circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and our bank partners receive only the payment data necessary to process your transactions. Each is bound by their own regulatory obligations and data protection standards.
• KYC and identity verification providers: If you are required to complete identity verification, a regulated third-party KYC provider may process your CNIC documents on our behalf. This provider is contractually bound to use your data only for verification purposes and to delete it once the process is complete.
• Gaming licence regulator: Our licensing authority may require us to submit player records as part of routine regulatory audits or investigations. We comply with all such lawful requests.
• Law enforcement and legal authorities: If required by a valid court order, subpoena or law enforcement request, 388game will share the minimum data necessary to comply. We will always seek legal advice before doing so and, where legally permitted, will notify you.
• Service providers: We use trusted third-party service providers for hosting, email delivery, customer support software and analytics. Each is bound by data processing agreements that restrict their use of your data to the specific services they provide for 388game.

9. Data Retention

388game retains your personal data for as long as your account is active and for a period thereafter as required by our licensing obligations. The specific retention periods are as follows:

• Account data: Retained for the life of your account plus a minimum of five years after account closure, as required by our gaming licence.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of five years from the date of each transaction for regulatory and anti-money laundering compliance.
• KYC documents: Retained for the duration of your account plus five years, or longer where required by applicable law.
• Customer support records: Retained for three years from the date of each interaction, to support dispute resolution.
• Marketing preferences: Retained for the duration of your account. If you withdraw consent for marketing, your preference is recorded and we will no longer send marketing communications.
• Analytics data: Anonymised and aggregated data may be retained indefinitely as it can no longer identify you. Personal analytics data is retained for 12 months.

When your data is no longer required for its original purpose and no legal retention obligation applies, 388game will securely delete or anonymise it.

10. Security Measures

The security of your data is a top priority at 388game. We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• Encryption in transit: All communication between your device and the 388game platform uses TLS/SSL encryption (HTTPS). This protects your data as it moves between you and our servers.
• Encryption at rest: Sensitive data including KYC documents, payment references and authentication credentials are encrypted when stored on our servers.
• Access controls: Only authorised 388game staff have access to personal data, and only to the extent necessary for their role. All staff with data access undergo regular security training.
• Two-factor authentication: Available for all player accounts and mandatory for staff with administrative access.
• Fraud monitoring: Automated systems monitor for unusual account activity including login attempts from unfamiliar locations, multiple accounts and suspicious transaction patterns.
• Regular security audits: Our platform undergoes regular security reviews and penetration testing by independent cybersecurity professionals.

No security system is completely infallible. In the unlikely event of a data breach that affects your personal information, 388game will notify affected players promptly and take immediate remediation steps.

11. Your Data Rights

As a 388game player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@388game.ws. We respond within 30 days.

12. Children's Privacy

The 388game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and believe a minor has registered or attempted to register on 388game, please contact us immediately at support@388game.ws.

Upon receiving such a notification, 388game will investigate promptly and, if a minor's account is confirmed, close it immediately and delete all associated personal data in accordance with our data deletion procedures. Any funds in such an account will be handled in accordance with our Terms and Conditions and applicable regulatory requirements.

388game takes active steps to prevent underage access including age declaration at registration and KYC-based age verification when triggered. These measures reflect our commitment to responsible gaming and child protection.

13. Changes to This Privacy Policy

388game may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or improvements to how we communicate with our players. When we make material changes, we will notify registered players by email and by displaying a prominent notice on the 388game platform.

The "Last updated" date at the top of this policy will always reflect when the most recent changes were made. We encourage you to review this policy periodically so you stay informed about how 388game protects your information.

If you continue to use the 388game platform after a revised Privacy Policy takes effect, you will be considered to have accepted the updated policy. If you do not accept the changes, please contact us to discuss your options or to close your account.

14. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how 388game handles your personal data, please get in touch with our team. We are happy to explain anything in more detail, in Urdu or English.

This Privacy Policy was last updated on 1 January 2025. The version published at 388game.ws/privacy-policy at any given time is the version currently in effect.