388game Frequently Asked Questions

You must be 18 years of age or older to register and play on 388game. This is a strict requirement and all accounts are subject to age verification. Any account belonging to a person under 18 will be permanently closed and any funds returned to the original payment method.

No. Each player is permitted to hold exactly one account on 388game. Opening duplicate accounts is a breach of our Terms and Conditions and will result in all associated accounts being closed. If you have forgotten your login details, use the password reset option on the login page or contact support@388game.ws.

Log in to your 388game account, navigate to Account Settings → Personal Details and submit a change request for your mobile number or email. For security reasons, both the old and new contact details will need to be verified before the change takes effect. If you no longer have access to your registered details, contact support@388game.ws with your CNIC for assisted recovery.

KYC (Know Your Customer) verification is a standard security process that protects your account from fraud and ensures withdrawals are paid to the correct person. At 388game, basic KYC involves uploading a copy of your CNIC (Computerised National Identity Card). Verified accounts benefit from higher withdrawal limits and faster processing times. KYC takes around 5 minutes and your documents are handled securely.

Contact support@388game.ws requesting account closure. Any remaining PKR balance will be processed as a withdrawal to your last verified payment method before the account is closed. Note that account closure is permanent — you will need to register a new account if you wish to return to 388game in the future. Alternatively, if gaming is a concern, consider our self-exclusion tools as a first step.

On the 388game login page, click "Forgot password?" and enter your registered email address. A reset link will be emailed to you within a few minutes. If you have forgotten your username as well, the reset email will include it. If you cannot access your registered email, contact support@388game.ws with your mobile number and CNIC for manual account recovery.

Yes — 388game is fully optimised for mobile. Open 388game.ws in any mobile browser on Android or iOS and the platform works perfectly. No download is required to get started. A dedicated app is also available for enhanced performance; details appear in your account settings after registration.

Log in to your 388game account and go to Wallet → Deposit. Select your preferred payment method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard — and enter the amount in PKR. Follow the on-screen steps to complete the payment. Easypaisa and JazzCash deposits typically reflect in your 388game balance within 60 seconds.

The minimum deposit at 388game starts from Rs 100 for Easypaisa and JazzCash. Minimum amounts for bank IBFT and card deposits may be slightly higher depending on your bank's own limits. There is no maximum deposit cap for standard verified accounts — contact support if you need to arrange a high-value deposit.

Mobile wallet deposits (Easypaisa, JazzCash) usually appear within 60 seconds. Bank IBFT transfers can take up to 1 business day. If your deposit has not appeared within the expected timeframe, go to Wallet → Transaction History to check the status. If it shows as pending for over 2 hours, contact support@388game.ws with your transaction reference number and our team will investigate immediately.

388game does not charge any platform fees on deposits. You receive 100% of your deposited PKR in your account balance. Your payment provider (Easypaisa, JazzCash, bank, etc.) may apply their own transaction fees as per their standard tariffs — this is outside 388game's control. Check your provider's terms for their applicable fees.

Never. 388game operates exclusively in PKR (Pakistani Rupees). Your balance, all bets and all winnings are displayed and settled in PKR. There are no currency conversions, no exchange rate surprises and no hidden FX fees at any point.

Yes. Go to Account Settings → Responsible Gaming → Deposit Limits to set a daily, weekly or monthly cap on how much you can deposit. Limits take effect immediately. Reducing your limit is instant; increasing it requires a 24-hour cooling-off period as a responsible gaming safeguard.

Yes — 388game accepts Visa and Mastercard debit and credit cards issued by Pakistani banks. International cards may not be accepted due to transaction routing restrictions. If your card is declined, try an alternative method such as Easypaisa or JazzCash, or contact support for assistance.

Go to Wallet → Withdraw in your account, enter the amount in PKR and select your preferred withdrawal method. Payments can be sent to Easypaisa, JazzCash, NayaPay, SadaPay or your linked bank account. Ensure your account is KYC-verified before submitting your first withdrawal request.

Verified accounts typically receive PKR withdrawals to Easypaisa or JazzCash within 4 hours. Bank IBFT transfers take 1–2 business days depending on your bank. Withdrawals submitted during business hours (Mon–Sat, 9am–10pm PKT) are processed fastest. First-time withdrawals may take slightly longer due to the standard security review.

Yes. The minimum withdrawal at 388game is Rs 500 for mobile wallet methods (Easypaisa, JazzCash, NayaPay, SadaPay). For bank IBFT, the minimum is Rs 1,000. Maximum withdrawal amounts per transaction vary by payment method — details are shown on the withdrawal page in your account.

Common reasons for withdrawal rejection at 388game include: incomplete KYC verification, active bonus wagering requirements not yet met, mismatched payment details, or a pending security review on the account. Check your email for a notification from 388game explaining the specific reason, and contact support@388game.ws if you need clarification.

388game does not charge a platform fee on withdrawals. However, your bank or mobile wallet provider may deduct their own standard transaction fee. 388game has no control over third-party provider charges. We recommend checking your provider's fee schedule in advance.

Bonus funds at 388game come with a wagering requirement that must be completed before bonus-derived winnings can be withdrawn. You can check your current wagering progress in Account → Active Bonuses. If you prefer to play without wagering obligations, you can opt out of the bonus at the deposit stage. See the Terms and Conditions for full details.

Withdrawal requests that are still in Pending status can be cancelled from Wallet → Transaction History by selecting the pending transaction and clicking Cancel. Once a withdrawal moves to Processing status it cannot be reversed. If you need urgent assistance, contact support immediately via live chat.

388game covers a comprehensive range of cricket markets including the full PSL (Pakistan Super League), all Pakistan home and away internationals, ICC events, IPL and major T20 leagues worldwide. Markets are available both pre-match and in-play (live) for most fixtures.

Once a match starts, 388game updates odds in real time — ball by ball for most major fixtures. You can place bets on live markets like next wicket, session runs, current over total and match winner throughout the innings. The live odds screen also shows the match scorecard so you can make informed decisions. Live betting requires a fast enough connection — a standard Pakistani 4G connection is sufficient.

388game offers a wide range of cricket bet types including: match winner, top batter, top bowler, total sixes, total fours, man of the match, session runs (50-over and 20-over formats), over-by-over handicap, first wicket method, coin toss and many more. Availability of specific markets depends on the fixture and format.

If a match is abandoned before a result is possible (due to rain, poor light or other reasons), all affected 388game bets are voided and stakes fully refunded to your PKR balance. If the match is shortened but a result is reached via D/L method, settled markets use the official result. Refer to the Terms and Conditions for full settlement rules.

The minimum cricket bet stake on 388game is Rs 50 per selection. Maximum stakes vary by market and match — higher limits apply for major matches like PSL finals and Pakistan international games. Maximum stake amounts are shown on each market before you place your bet.

388game displays odds in decimal format by default, which is the most straightforward format for Pakistani players. Your potential payout is simply your stake multiplied by the decimal odds. You can switch the odds display format in Account Settings if you prefer fractional or American odds.

Yes — 388game offers a Cash Out feature on many cricket markets, allowing you to settle an open bet before the match ends for a guaranteed return (which may be higher or lower than your original potential payout depending on how the match is going). The Cash Out button appears on eligible bets in your My Bets section during the match.

If you believe a bet has been settled incorrectly, contact support@388game.ws within 72 hours of settlement, providing your bet ID and the reason for your dispute. Our team will review the official match data and, if an error is confirmed, correct the settlement and adjust your PKR balance accordingly.

Aviator is a crash-style game where a multiplier starts at 1x and climbs continuously. You place your PKR stake before the round starts, then cash out before the plane flies away to lock in your multiplier. If you do not cash out before the crash, your stake is lost. The game is provably fair — the crash point for each round is determined before it starts using a verified random algorithm.

388game's card games section includes Teen Patti, Baccarat, Andar Bahar, Dragon Tiger and classic casino table games. Most are available in both live dealer format (with a real dealer streamed in real time) and RNG (Random Number Generator) format. Teen Patti and Andar Bahar are specifically popular with Pakistani players due to their familiar rules.

388game's Ludo section features multiplayer PKR Ludo tournaments and casual rooms. You join a room by paying an entry fee in PKR, play the game against other real players, and the winner(s) receive the prize pool minus a small platform commission. It is the same Ludo you already know — just with real PKR stakes added to make each move more exciting.

Fishing games are skill-meets-chance arcade-style games where you shoot at different fish on screen — larger fish pay higher PKR rewards. You spend PKR credits on shots and collect payouts when you successfully catch fish. Different weapon types and multiplier fish add variety to each session. These games are especially popular as a lighter, more casual alternative to sports betting.

Yes. All RNG-based games on 388game use a certified random number generator that is independently audited. Crash games like Aviator use a provably fair system where players can verify each round's result independently. Live dealer games are streamed from certified studios using physical cards and equipment. Game fairness is not negotiable at 388game.

First, try refreshing the page and checking your internet connection. A standard 4G connection is sufficient for all 388game games including live dealer. If the issue persists, clear your browser cache or switch to a different browser. For persistent technical problems, contact support@388game.ws with a description of the issue and your device type — our tech team will investigate promptly.

The 388game sports betting section covers football, kabaddi, tennis, basketball, volleyball and esports, among others. International football leagues (Premier League, La Liga, UEFA Champions League) and Pakistan domestic kabaddi are particularly popular among Pakistani players on the platform.

If your connection drops mid-game, 388game's system records your last confirmed action. For RNG games, the round completes to its normal conclusion and the result is applied to your account. For live dealer games, your last confirmed bet stands. You can check the outcome in Account → Game History. If a result appears incorrect due to a disconnection, contact support with your session ID.

New 388game players receive a 100% match bonus on their first PKR deposit. For example, if you deposit Rs 2,000, you play with Rs 4,000. The bonus is credited automatically — no code required. Wagering requirements apply before bonus-derived winnings can be withdrawn. See the full terms on our Terms and Conditions page.

A wagering requirement means you need to bet a certain multiple of your bonus amount before you can withdraw any winnings derived from it. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in total qualifying bets. Your progress is tracked in Account → Active Bonuses. Cricket bets and most casino games count towards wagering.

Yes. At the deposit stage, you can choose to opt out of the bonus and play purely with your deposited PKR — no wagering obligations attached. Some experienced players prefer this for maximum flexibility with withdrawals. The opt-out option is shown on the deposit confirmation screen.

Yes — 388game runs regular promotions for existing players including reload deposit bonuses, cashback offers, PSL season specials, tournament prize pools and referral bonuses. Log in and check the Promotions section in your account for all currently active offers. Promotional emails are also sent to opted-in accounts.

Every registered 388game player gets a unique referral link found in Account → Refer a Friend. Share your link via WhatsApp or directly with friends. When a friend registers and makes their first qualifying deposit using your link, you earn a PKR referral reward credited automatically to your account. There is no limit on how many friends you can refer.

Bonus funds that are not wagered within their validity period are automatically removed from your account. Any deposited real-money balance remains unaffected. Bonus expiry dates are clearly shown in Account → Active Bonuses. We recommend checking this section regularly so you can plan your play around expiry dates.

If you have a promotional code, enter it in the Bonus Code field on the deposit page. The corresponding bonus will be applied to your qualifying deposit automatically. If the code is not being accepted, check its expiry date and eligibility conditions, or contact support@388game.ws for assistance.

Go to Account Settings → Security → Two-Factor Authentication and follow the setup steps. You can choose SMS OTP (sent to your registered Pakistani mobile number) or an authenticator app. Once enabled, every new login attempt requires both your password and the OTP, making your 388game account significantly more secure.

Contact support@388game.ws immediately via email or live chat. Provide your registered mobile number and we will lock the account within minutes pending an investigation. Change your password as soon as you have access. Do not share your credentials with anyone — 388game staff will never ask for your password.

388game uses 256-bit SSL encryption on all data transmitted between your device and our servers. Personal data and financial information are stored in encrypted, access-controlled systems. We do not sell or share your personal data with third parties for marketing. See our Privacy Policy for full details of how your data is handled.

The only genuine 388game website is 388game.ws. Official emails come from @388game.ws addresses only. We will never ask for your password via email, SMS or WhatsApp. If you receive a suspicious message, do not click any links and report it to support@388game.ws immediately.

Go to Account Settings → Security → Change Password. You will need to enter your current password and then your new password twice to confirm. We recommend choosing a strong password of at least 10 characters combining letters, numbers and symbols, and not reusing a password from another website.

Yes. Contact support@388game.ws and request a temporary security lock on your account. This immediately prevents any login, deposit or withdrawal until you verify your identity and request the lock to be lifted. This feature is useful if you believe your credentials may have been compromised or if your phone has been lost or stolen.

All responsible gaming tools are in Account Settings → Responsible Gaming. Available tools include deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion. Detailed information about each tool and how to use them is available on our Responsible Gaming page.

Go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period (minimum 6 months or permanent). Self-exclusion takes effect immediately and cannot be reversed for the minimum period. Your PKR balance is held safely and can be withdrawn by contacting support during the exclusion period.

A cooling-off period is a shorter break from 388game — available for 24 hours, 7 days or 30 days. During this period you cannot log in, deposit or place bets. Your account and PKR balance are preserved and restored automatically when the period ends. It is a useful first step if you feel you need some time away from gaming.

If gaming is affecting your finances, relationships or mental health, reach out to the 388game support team at support@388game.ws — our trained welfare staff can discuss your situation and help activate the right tools. We also recommend speaking with a qualified counsellor or mental health professional, available in all major Pakistani cities. You do not have to deal with this alone.

Setting a deposit limit at 388game means the system automatically prevents any deposit that would exceed your chosen cap within your selected period (daily, weekly or monthly). It removes the temptation to top up in the heat of the moment. You can set or reduce your limit any time in Account Settings — reductions are instant, while increases have a 24-hour cooling-off period.

Session time reminders are on-screen notifications that appear after you have been gaming for a set duration — for example, after 60 minutes of continuous play. When the reminder pops up, 388game shows how long you have been playing and lets you choose to continue or log off. It is a simple but effective way to stay conscious of how much time you are spending on the platform.

388game requires all players to confirm they are 18 or over at registration and subjects accounts to age verification via CNIC checks. Underage accounts are immediately closed. If you are a parent or guardian concerned that a minor has accessed the platform, contact support@388game.ws immediately and we will investigate. We also recommend using parental control software on shared devices.

A reality check is a periodic on-screen display showing your session duration, net wins/losses and current PKR balance. It activates at intervals you set in Responsible Gaming settings and ensures you always have accurate, up-to-date information about your session — making it easier to make informed decisions about whether to continue playing.

A loss limit sets a maximum amount you can lose within a chosen period (daily, weekly or monthly). Once your losses reach the threshold, your account is automatically paused for the remainder of that period. This is one of the most powerful tools available at 388game — we strongly recommend all players set a loss limit from day one. Adjust yours in Account Settings → Responsible Gaming → Loss Limits.